At [miaijuxx.com], we are committed to ensuring your satisfaction with our products. However, due to the intimate nature of adult products and to maintain the health and safety of our customers, we must enforce a strict return policy.
1. Non-Returnable Items
To ensure hygiene and safety, we do not accept returns in the following cases:
- Opened or Used Products: All adult products, once opened or used, are considered non-returnable.
- Lingerie and Intimate Apparel: All lingerie and intimate apparel are final sale and cannot be returned unless there is a manufacturing defect.
- Personal Dissatisfaction: Returns due to personal preference, such as the product being unsuitable or not meeting expectations, are not accepted.
2. Returnable Items
We only accept return requests under the following conditions:
- Defective Products: If you receive a product that is defective or has a manufacturing issue, please contact us within 7 days of receiving your order.
- Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of receiving your order.
3. Return Process
If your return request meets the criteria mentioned above, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at [Your Customer Service Contact Information], providing your order number and a description of the issue.
- Return Authorization: Once your return is approved, we will provide you with a return address and further instructions.
- Return the Item: Ensure that the product is unused and in its original packaging. Include the proof of purchase when returning the item.
4. Refund Policy
- Refund Method: After receiving and inspecting the returned item, if it meets the return conditions, a refund will be issued to the original payment method.
- Refund Timing: Refunds are typically processed within 7-14 business days. Please note that bank processing times may vary.
5. Exchange Policy
If eligible for a return, you may also choose to exchange the item for one of equal value. Please contact our customer service team to arrange the exchange.
6. Shipping Costs
- Return Shipping Costs: If the return is due to a product defect or an incorrect item, we will cover the return shipping costs.
- Non-Defective Exchanges: If you are exchanging an item for reasons other than a defect, you will be responsible for both the return and reshipping costs.
7. Special Notice
We reserve the right to refuse service or returns for any behavior that abuses our return policy.